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You will hear a conversation between a woman and a customer service representative about a drone delivery service.

Guide & Tips about this part

Question 1 of 6

To file a complaint about a drone delivery

To get information about a new service

To schedule her first drone delivery

To apply for a job at DroneXpress

Question 2 of 6

The delivery is cancelled

The customer pays extra fees

The drone uses alternative routes

Regular delivery methods are used

Question 3 of 6

Real-time tracking through an app

24-hour delivery service

Insurance coverage for deliveries

QR code delivery confirmation

Question 4 of 6

Drones record delivery confirmation videos

Customers can request video footage

Drones don't record private property

Videos are deleted after delivery

Question 5 of 6

A free monthly subscription

A discount on the subscription fee

Three deliveries at no cost

A reduced per-delivery rate

Question 6 of 6

A credit card verification

A designated landing area

A home security system

A special delivery box