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You will hear a conversation between a hotel staff member and a guest about changes in reservation policies.
Question 1 of 6
To accommodate more guests
To allow for thorough room cleaning
To reduce staff workload
To match other hotels' policies
Question 2 of 6
Free parking
Later check-out times
Shorter cancellation notice period
Complimentary breakfast
Question 3 of 6
Valet parking is no longer available
Self-parking is now free
Weekly stays get a discount
Parking rates have decreased
Question 4 of 6
Continental breakfast
Full buffet
Room service
Free breakfast for children
Question 5 of 6
Room service
Bike rentals
Parking
Breakfast buffet
Question 6 of 6
He wants to cancel his reservation
He is currently staying at the hotel
He is checking in the next day
He is comparing different hotels