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You will hear a conversation between a customer and a computer repair technician. The customer is experiencing issues with their laptop and is seeking advice on how to fix it.

Guide & Tips about this part

Question 1 of 6

The laptop won't turn on

The laptop is running slowly and freezing

The screen is flickering

The keyboard isn't working

Question 2 of 6

Updated the antivirus software

Checked the hard drive

Restarted the laptop

Installed new software

Question 3 of 6

Running an antivirus scan

Checking the hard drive

Installing new software

Updating the antivirus program

Question 4 of 6

A few hours

A few days

About a week

Several months

Question 5 of 6

They regularly update their software

They don't maintain their computer well

They frequently install new programs

They run daily virus scans

Question 6 of 6

Buy a new laptop

Install new software

Bring the laptop in for inspection

Reset the laptop to factory settings