Listening Parts
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You will hear a conversation between a customer and a computer repair technician. The customer is experiencing issues with their laptop and is seeking advice on how to fix it.
Question 1 of 6
The laptop won't turn on
The laptop is running slowly and freezing
The screen is flickering
The keyboard isn't working
Question 2 of 6
Updated the antivirus software
Checked the hard drive
Restarted the laptop
Installed new software
Question 3 of 6
Running an antivirus scan
Checking the hard drive
Installing new software
Updating the antivirus program
Question 4 of 6
A few hours
A few days
About a week
Several months
Question 5 of 6
They regularly update their software
They don't maintain their computer well
They frequently install new programs
They run daily virus scans
Question 6 of 6
Buy a new laptop
Install new software
Bring the laptop in for inspection
Reset the laptop to factory settings