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You will hear a conversation between a man and a woman regarding an internet connectivity issue.

Part1

Part2

Part3

Guide & Tips about this part

Part 1

Question 1 of 8

His router is not working at all

He wants to upgrade his internet speed

He is experiencing intermittent connection issues

He forgot his Wi-Fi password

Question 2 of 8

Checking account details

Upgrading the router

Restarting the router

Calling a technician

Part 2

Question 3 of 8

A discounted router upgrade

A complimentary router replacement

A faster internet package

A free technical consultation

Question 4 of 8

Early afternoon

Morning

Evening

Whenever the customer prefers

Question 5 of 8

They prioritize new customers

They charge for all upgrades

They value customer retention

They have limited technician availability

Part 3

Question 6 of 8

The customer needs to back up all settings

It requires customer preparation

It will take several hours

The technician handles everything

Question 7 of 8

Schedule a follow-up visit

Provide training and documentation

Change the Wi-Fi password

Test only the basic features

Question 8 of 8

It requires complex setup

It has additional features

It costs more to maintain

It needs frequent updates