Listening Parts
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You will hear a conversation between a man and a woman regarding an internet connectivity issue.
Part1
Part2
Part3
Part 1
Question 1 of 8
His router is not working at all
He wants to upgrade his internet speed
He is experiencing intermittent connection issues
He forgot his Wi-Fi password
Question 2 of 8
Checking account details
Upgrading the router
Restarting the router
Calling a technician
Part 2
Question 3 of 8
A discounted router upgrade
A complimentary router replacement
A faster internet package
A free technical consultation
Question 4 of 8
Early afternoon
Morning
Evening
Whenever the customer prefers
Question 5 of 8
They prioritize new customers
They charge for all upgrades
They value customer retention
They have limited technician availability
Part 3
Question 6 of 8
The customer needs to back up all settings
It requires customer preparation
It will take several hours
The technician handles everything
Question 7 of 8
Schedule a follow-up visit
Provide training and documentation
Change the Wi-Fi password
Test only the basic features
Question 8 of 8
It requires complex setup
It has additional features
It costs more to maintain
It needs frequent updates