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You will hear a conversation between a customer and a technical support representative. The customer is experiencing issues with their printer and is seeking assistance.
Question 1 of 6
The printer is making strange noises
The printer won't connect to Wi-Fi
The printer is not producing any output
The printer is showing error messages
Question 2 of 6
The ink cartridge colors
The power and connection status
The printer software version
The paper quality settings
Question 3 of 6
The printer drivers
The USB connection
The error messages
The network settings
Question 4 of 6
Checking ink levels
Running a test print
Restarting the printer
Updating the software
Question 5 of 6
Replacing the ink cartridges
Purchasing a new printer
Reinstalling the printer drivers
Changing the USB port
Question 6 of 6
By immediately suggesting driver reinstallation
By asking the customer to buy new equipment
By systematic elimination of possible causes
By transferring the call to another department