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You will hear a conversation between a customer and a fitness tracker company's customer service representative. The customer is experiencing issues with their fitness tracker device.

Guide & Tips about this part

Question 1 of 6

Battery drainage problem

Screen display malfunction

Syncing difficulties

Physical damage to device

Question 2 of 6

Replacing the battery

Restarting the devices

Reinstalling the app

Resetting to factory settings

Question 3 of 6

The phone was incompatible

The tracker was damaged

The firmware needed updating

The app was corrupted

Question 4 of 6

The phone must be connected to WiFi

The tracker must be fully charged and near the phone

The app must be closed

The tracker must be turned off

Question 5 of 6

5 minutes

10 minutes

15 minutes

20 minutes

Question 6 of 6

They charge for follow-up calls

They only provide basic support

They welcome additional contact if needed

They prefer email communication