Listening Parts
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You will hear a conversation between a customer and a fitness tracker company's customer service representative. The customer is experiencing issues with their fitness tracker device.
Question 1 of 6
Battery drainage problem
Screen display malfunction
Syncing difficulties
Physical damage to device
Question 2 of 6
Replacing the battery
Restarting the devices
Reinstalling the app
Resetting to factory settings
Question 3 of 6
The phone was incompatible
The tracker was damaged
The firmware needed updating
The app was corrupted
Question 4 of 6
The phone must be connected to WiFi
The tracker must be fully charged and near the phone
The app must be closed
The tracker must be turned off
Question 5 of 6
5 minutes
10 minutes
15 minutes
20 minutes
Question 6 of 6
They charge for follow-up calls
They only provide basic support
They welcome additional contact if needed
They prefer email communication