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You will hear a conversation between a passenger and an airline customer service representative. The passenger is seeking assistance due to a delayed flight.
Question 1 of 6
To request a refund
To report lost luggage
To discuss a flight delay
To book a new flight
Question 2 of 6
A full refund
Hotel accommodation
An alternative connecting flight
Priority boarding
Question 3 of 6
Cash compensation
Free future flight
Upgrade to business class
Meal vouchers
Question 4 of 6
Weather conditions
Technical problems
Air traffic control
Crew shortage
Question 5 of 6
Frustrated
Relieved
Skeptical
Indifferent
Question 6 of 6
Fill out a form online
Visit the customer service desk
Email customer support
Call back later