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You will hear a conversation between a customer and a customer service representative from an online store. The customer is trying to return an item they purchased.

Guide & Tips about this part

Question 1 of 6

To track a missing package

To process a return

To place a new order

To report damaged goods

Question 2 of 6

The return period has expired

The item is damaged

Larger sizes are unavailable

Exchanges are not allowed

Question 3 of 6

Visit a local store

Pay for return shipping

Call customer service again

Return the item within 14 days

Question 4 of 6

Satisfied

Angry

Disappointed

Confused

Question 5 of 6

Email address

Order number

Phone number

Shipping address

Question 6 of 6

Immediately

Within 14 days

3-5 days after item receipt

At the end of the month