Dental Appointment Rescheduling
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You will hear a conversation between a customer and a customer service representative from an online store. The customer is trying to return an item they purchased.
Question 1 of 6
To track a missing package
To process a return
To place a new order
To report damaged goods
Question 2 of 6
The return period has expired
The item is damaged
Larger sizes are unavailable
Exchanges are not allowed
Question 3 of 6
Visit a local store
Pay for return shipping
Call customer service again
Return the item within 14 days
Question 4 of 6
Satisfied
Angry
Disappointed
Confused
Question 5 of 6
Email address
Order number
Phone number
Shipping address
Question 6 of 6
Immediately
Within 14 days
3-5 days after item receipt
At the end of the month