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You will hear a conversation between an electric vehicle owner and a customer service representative from an EV charging network. The vehicle owner is having trouble using a charging station.

Guide & Tips about this part

Question 1 of 6

Their car battery is dead

The charging station is not responding

The mobile app won't download

Their payment was declined

Question 2 of 6

A 2021 ElectroCar X3

A 2023 ElectroCar X3

A 2022 ElectroCar X3

A 2022 ElectroCar X2

Question 3 of 6

Resetting the station

Checking the cable connection

Restarting the app

Unplugging the vehicle

Question 4 of 6

Station 24 in Greenville

Station 42 in Greenfield

Station 44 in Greenville

Station 42 in Greenville

Question 5 of 6

Updating the mobile app

Remote reset of the station

Technical support visit

Replacing the charging cable

Question 6 of 6

Using a credit card

Using the mobile app

Using a charging card

Using the station's interface