Listening Parts
Premium
You will hear a conversation between a customer and a bank representative. The customer has received a security alert about suspicious activity on their account.
Question 1 of 6
To report a lost card
To check account balance
To respond to a security alert
To set up online banking
Question 2 of 6
Multiple failed login attempts
Access from an unknown location
Large unauthorized purchases
International transactions
Question 3 of 6
Changing the account password
Closing the account permanently
Monitoring the account for 24 hours
Temporarily locking the account and issuing a new card
Question 4 of 6
Only ATM withdrawals
Online banking and branch services
Phone banking exclusively
Mobile payments only
Question 5 of 6
Through an email
From a phone call
Through a text message
From a letter
Question 6 of 6
Resistant
Accepting
Confused
Frustrated