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You will hear a conversation between a customer and a bank representative. The customer has received a security alert about suspicious activity on their account.

Guide & Tips about this part

Question 1 of 6

To report a lost card

To check account balance

To respond to a security alert

To set up online banking

Question 2 of 6

Multiple failed login attempts

Access from an unknown location

Large unauthorized purchases

International transactions

Question 3 of 6

Changing the account password

Closing the account permanently

Monitoring the account for 24 hours

Temporarily locking the account and issuing a new card

Question 4 of 6

Only ATM withdrawals

Online banking and branch services

Phone banking exclusively

Mobile payments only

Question 5 of 6

Through an email

From a phone call

Through a text message

From a letter

Question 6 of 6

Resistant

Accepting

Confused

Frustrated