Listening Parts
Premium
You will hear a conversation between a hotel guest and a front desk representative. The guest is requesting a room upgrade due to an issue with their current room.
Question 1 of 6
The room is too small
The air conditioning is not functioning properly
The view is unsatisfactory
The room temperature is too cold
Question 2 of 6
$25 per night
$75 per night
$50 per night
No additional cost
Question 3 of 6
By immediately offering a free upgrade
By suggesting maintenance check the issue
By offering a full refund
By denying any responsibility
Question 4 of 6
A complete waiver of upgrade fees
A fixed rate of $25 throughout the stay
Free upgrade for one night and reduced rate afterward
Moving to a different standard room
Question 5 of 6
It's a one-night stay
It's a multiple-night stay
It's a monthly booking
It's a day-use room only
Question 6 of 6
Immediate acceptance
Complete rejection
Hesitation due to cost
Anger at the suggestion