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You will hear a conversation between a customer and a restaurant manager. The customer is calling about a problem with their reservation.

Guide & Tips about this part

Question 1 of 6

A delayed food order

A pricing dispute

A booking error

A table location complaint

Question 2 of 6

Yesterday evening

The following night

Later that evening

Next week

Question 3 of 6

A different restaurant recommendation

A full refund

A table after a short wait

A discount on the meal

Question 4 of 6

A free meal

A complimentary appetizer and dessert

A future discount

A priority seating arrangement

Question 5 of 6

Extremely angry

Completely satisfied

Initially upset but willing to compromise

Indifferent to the situation

Question 6 of 6

Two

Three

Four

Five