Listening Parts
Premium
You will hear a conversation between a commuter and a public transit customer service representative. The commuter is trying to renew their monthly transit pass but is encountering difficulties with the online system.
Question 1 of 6
Their pass has already expired
The transit system is down
They cannot renew their pass online
They lost their monthly pass
Question 2 of 6
It has already expired
The next day
In one week
At the end of the month
Question 3 of 6
A refund for the online payment
A temporary pass extension
Alternative renewal locations
Technical support for the website
Question 4 of 6
They are only located at transit stations
They have limited operating hours
They charge extra for renewals
They require advance appointments
Question 5 of 6
It is the only location available
It is convenient for their schedule
It has shorter waiting times
It offers special discounts
Question 6 of 6
It happens frequently
It affects all transit services
It is a temporary problem
It requires a system upgrade