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You will hear a conversation between a commuter and a public transit customer service representative. The commuter is trying to renew their monthly transit pass but is encountering difficulties with the online system.

Guide & Tips about this part

Question 1 of 6

Their pass has already expired

The transit system is down

They cannot renew their pass online

They lost their monthly pass

Question 2 of 6

It has already expired

The next day

In one week

At the end of the month

Question 3 of 6

A refund for the online payment

A temporary pass extension

Alternative renewal locations

Technical support for the website

Question 4 of 6

They are only located at transit stations

They have limited operating hours

They charge extra for renewals

They require advance appointments

Question 5 of 6

It is the only location available

It is convenient for their schedule

It has shorter waiting times

It offers special discounts

Question 6 of 6

It happens frequently

It affects all transit services

It is a temporary problem

It requires a system upgrade