Listening Parts
Premium
You will hear a conversation between a customer and a gym representative. The customer wants to cancel their gym membership.
Question 1 of 6
To upgrade their membership
To request a refund
To cancel their membership
To report equipment issues
Question 2 of 6
A temporary membership freeze
A membership transfer to a partner gym
A discounted rate
A partial refund
Question 3 of 6
They have strict cancellation policies
They only operate in select cities
They have a network of partner facilities
They require annual commitments
Question 4 of 6
Immediate cancellation
Cancellation with 30 days notice
Membership transfer approved
Request denied
Question 5 of 6
With enthusiasm
With skepticism
With initial interest
With immediate rejection
Question 6 of 6
It is negotiable
It is strictly enforced
It varies by location
It depends on membership type