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You will hear a conversation between a customer and a gym representative. The customer wants to cancel their gym membership.

Guide & Tips about this part

Question 1 of 6

To upgrade their membership

To request a refund

To cancel their membership

To report equipment issues

Question 2 of 6

A temporary membership freeze

A membership transfer to a partner gym

A discounted rate

A partial refund

Question 3 of 6

They have strict cancellation policies

They only operate in select cities

They have a network of partner facilities

They require annual commitments

Question 4 of 6

Immediate cancellation

Cancellation with 30 days notice

Membership transfer approved

Request denied

Question 5 of 6

With enthusiasm

With skepticism

With initial interest

With immediate rejection

Question 6 of 6

It is negotiable

It is strictly enforced

It varies by location

It depends on membership type