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You will hear a conversation between a man and a woman at a dental clinic. The woman is a receptionist, and the man is a patient trying to reschedule his appointment.

Part1

Part2

Part3

Guide & Tips about this part

Part 1

Question 1 of 8

To cancel his appointment completely

To confirm his appointment time

To change his appointment time

To make a new appointment

Question 2 of 8

A root canal procedure

A routine cleaning and check-up

An emergency dental procedure

A dental consultation

Part 2

Question 3 of 8

He has another dental appointment

He has a scheduling conflict with a seminar

He wants an earlier appointment

He needs to cancel completely

Question 4 of 8

Payment must be made in advance

Insurance information is needed

A 24-hour cancellation notice

A medical history update

Question 5 of 8

Tuesday at 9 AM

Thursday at 2 PM

Friday at 11:30 AM

Wednesday at 8:30 AM

Part 3

Question 6 of 8

A work commitment

Car maintenance

Another dental appointment

Personal preference

Question 7 of 8

Wednesday at 3:00 PM

Wednesday at 3:15 PM

Wednesday at 4:15 PM

Wednesday at 2:15 PM

Question 8 of 8

She is frustrated with the changes

She is professional and accommodating

She is rushing to end the conversation

She is new to her job