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You will hear a conversation between a customer and a mobile app support representative. The customer is experiencing issues with a newly installed smartphone application.

Guide & Tips about this part

Question 1 of 6

The app is not downloading properly

The app is not syncing data correctly

The app is crashing frequently

The app is not recording fitness data

Question 2 of 6

Updating the app

Reinstalling the app

Force closing and reopening the app

Resetting their device

Question 3 of 6

By suggesting a device restart

By requesting system information

By checking for app updates

By apologizing and offering to troubleshoot

Question 4 of 6

Outdated app version

Device compatibility issues

Server connection problems

Incorrect user settings

Question 5 of 6

Frustrated but cooperative

Demanding and impatient

Confused and hesitant

Satisfied and grateful

Question 6 of 6

A follow-up call

A premium upgrade

Future assistance if needed

A feedback survey