Listening Parts
Premium
You will hear a conversation between a customer and a mobile app support representative. The customer is experiencing issues with a newly installed smartphone application.
Question 1 of 6
The app is not downloading properly
The app is not syncing data correctly
The app is crashing frequently
The app is not recording fitness data
Question 2 of 6
Updating the app
Reinstalling the app
Force closing and reopening the app
Resetting their device
Question 3 of 6
By suggesting a device restart
By requesting system information
By checking for app updates
By apologizing and offering to troubleshoot
Question 4 of 6
Outdated app version
Device compatibility issues
Server connection problems
Incorrect user settings
Question 5 of 6
Frustrated but cooperative
Demanding and impatient
Confused and hesitant
Satisfied and grateful
Question 6 of 6
A follow-up call
A premium upgrade
Future assistance if needed
A feedback survey