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You will hear a conversation between a customer and a car rental company representative. The customer is having trouble with their online booking.

Guide & Tips about this part

Question 1 of 6

To cancel a reservation

To make a new booking

To report a missing confirmation email

To complain about poor service

Question 2 of 6

The customer entered wrong email address

A technical problem with the system

The reservation wasn't properly completed

The email went to spam folder

Question 3 of 6

The rental location

The pickup date

The rental duration

The pickup time

Question 4 of 6

4 PM

2 PM

The time is not mentioned

12 PM

Question 5 of 6

The customer needs to call back

The customer will receive a new email

The customer must visit the office

The reservation will be cancelled

Question 6 of 6

At the downtown location

At the airport

At the customer's home

At a hotel