Listening Parts
Premium
You will hear a conversation between a customer and a delivery company representative. The customer is inquiring about a package that hasn't arrived on time.
Question 1 of 6
To schedule a package pickup
To report a missing package
To inquire about a delayed delivery
To cancel a delivery
Question 2 of 6
Staff shortage
Weather conditions
Wrong address
Technical issues
Question 3 of 6
At the customer's address
In transit
At the local distribution center
At the main warehouse
Question 4 of 6
9 AM to 12 PM
1 PM to 4 PM
3 PM to 6 PM
5 PM to 8 PM
Question 5 of 6
They are at home during the day
They are likely working during regular hours
They frequently use this delivery service
They are dissatisfied with the service
Question 6 of 6
Offered a refund
Provided an explanation
Requested tracking information
Suggested an alternative delivery date