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You will hear a conversation between a customer and a delivery company representative. The customer is inquiring about a package that hasn't arrived on time.

Guide & Tips about this part

Question 1 of 6

To schedule a package pickup

To report a missing package

To inquire about a delayed delivery

To cancel a delivery

Question 2 of 6

Staff shortage

Weather conditions

Wrong address

Technical issues

Question 3 of 6

At the customer's address

In transit

At the local distribution center

At the main warehouse

Question 4 of 6

9 AM to 12 PM

1 PM to 4 PM

3 PM to 6 PM

5 PM to 8 PM

Question 5 of 6

They are at home during the day

They are likely working during regular hours

They frequently use this delivery service

They are dissatisfied with the service

Question 6 of 6

Offered a refund

Provided an explanation

Requested tracking information

Suggested an alternative delivery date