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You will hear a conversation between a man and a woman at an airport lost baggage counter. The woman works at the counter, and the man is a passenger who has lost his luggage.
Part1
Part2
Part3
Part 1
Question 1 of 8
His flight was delayed
His luggage was damaged
His luggage was sent on a wrong flight
His baggage claim ticket is missing
Question 2 of 8
It has a name tag and wheels
It's blue with a yellow tag and a scratch
It's hard-shell with multiple scratches
It has a distinctive handle design
Part 2
Question 3 of 8
A new suitcase
A cash advance
An essentials kit and reimbursement
Free hotel accommodation
Question 4 of 8
$50
$75
$100
$150
Question 5 of 8
It's very expensive
He needs it for the night
It's difficult to replace
It's for his meeting
Part 3
Question 6 of 8
Priority delivery to his hotel
A replacement suit
A morning delivery guarantee
A discount on new clothes
Question 7 of 8
Her personal phone number
A tracking number
A special discount code
A direct delivery service
Question 8 of 8
Hotel expenses
Business attire costs
Transportation costs
Meeting rescheduling fees