Premium
You will hear a conversation between a man and a woman at an internet service provider's office. The woman is a customer service representative, and the man is a customer.
Part1
Part2
Part3
Part 1
Question 1 of 8
To upgrade his internet plan
To schedule regular maintenance
To report slow internet speed
To cancel his service
Question 2 of 8
50 Mbps
20 Mbps
45 Mbps
200 Mbps
Part 2
Question 3 of 8
A free router and installation
Free installation and first month service
Three months of free service
A discounted router and setup
Question 4 of 8
$10
$55
$65
$45
Question 5 of 8
He wants to compare other providers first
He needs to check his budget
He wants to wait for the technician's assessment
He needs to discuss it with family
Part 3
Question 6 of 8
It requires a one-year commitment
There is no long-term commitment required
It includes a trial period
It has an early termination fee
Question 7 of 8
The evening before
30 minutes before arrival
Right before leaving
An hour before the appointment
Question 8 of 8
It requires multiple visits
It takes several hours
It can be combined with the service check
It needs special scheduling